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Need assistance with our car jump starter product?
At Altricity, customer satisfaction is our top priority. Our dedicated support team is available to provide the help and guidance you need, ensuring a smooth and hassle-free experience with our car jump starter products.
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FAQs
Altricity is designed for use on both Apple iOS and Android.
Install
Altricity is a one-size-fits-many product. It installs under the hood in relative proximity to your vehicle’s battery. In most cases it mounts directly to the battery. Or it can be located elsewhere in the engine compartment, or adjacent to wherever the battery is located in the vehicle.
No special tools are required. Altricity comes with mounting hardware. All that is needed is a wrench for connecting to the battery terminals.
Altricity takes a one-size-fits-many design approach. While many cars locate the battery under the hood next to the engine, others utilize locations elsewhere in the vehicle. Altricity is normally mounted within 18 inches of the battery vehicle. However, it can be mounted up to 4 feet away when heavier gauge wire is used. Your professional installer can determine exactly how and where to install, as well as the size of the cable needed to ensure Altricity works properly when installed.
Altricity is designed to be DIY for those who are experienced with working under the hood. However, to ensure proper operation, Altricity recommends for customers who do not have automotive experience, to select one of over 4,500 installers in our nationwide network of certified installation partners.
Altricity has been meticulously designed to work seamlessly with your car’s electrical system, without disrupting any of its subsystems, particularly for late model cars with more complex electrical systems. The best safety precaution is to have a trained and experienced automotive technician install and test the product.
App
The Altricity app is available for free on Apple and Android Play stores.
Altricity is designed for use on both Apple iOS and Android.
Altricity is designed to connect to your phone just like any other Bluetooth device. Simply follow the prompts in the app to pair your phone to your Altricity. After first time pairing, the app is designed to reconnect automatically to Altricity whenever the phone is in range (e.g.,10-15 feet).
Shipping
In-stock orders are fulfilled in 5-8 business days.
Altricity is not shipping overseas at this time, but will later this year.
Yes. A tracking number is provided in your order details.